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Fietser in de wildernis

FAQ

1. What is Dewo Europe?

Dewo Europe is Belgium’s largest wholesaler of bicycle parts and accessories. From our modern headquarters and distribution center in Ninove, we supply a wide range of quality products to bicycle shops and professional distributors in Belgium, the Netherlands, and France.

2. What products does Dewo Europe offer?

Our product range includes:

  • Bicycle parts: chains, sprockets, brakes, derailleurs, wheels, tires,...

  • Accessories: lights, locks, baskets, water bottles, saddles,...

  • Maintenance & tools: lubricants, cleaning products, repair tools,...

  • Shop and workshop equipment

3. Do we sell to private individuals?

No, we are exclusively a wholesaler and cater to bicycle shops. We refer individual customers to our clients who sell the products to consumers.

4. How can I become a customer of Dewo Europe?

To become a customer, please contact us via our contact form. You will then receive a customer account that you can use to place orders.

5. What are the terms and conditions for ordering?

  • Orders can be placed through our website.

  • Payment is made by invoice with a payment term.

6. How does delivery work?

We deliver within Belgium, the Netherlands, and France. Orders are delivered within 24 hours.

7. Can I return a product?

Returns are accepted for damaged or incorrect items. Please contact our customer service within 14 days. Returns must be sent back in their original packaging.

8. Does Dewo Europe offer product warranties?

Yes, all our products are covered by the manufacturer's warranty. The exact warranty period varies by product and brand. Please contact our customer service department for specific warranty information.

9. How can I contact Dewo Europe?

You can reach us at:

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